HongLeong Bank


Privacy Policy

For Hong Leong Connect Digital Banking Services

All personal data provided to Hong Leong Bank Vietnam (“HLBVN”) by you or acquired by HLBVN from the public domain, as well as personal data that arise as a result of the provision of the Services to you by HLBVN, whether through Hong Leong Connect or otherwise, will be subject to the Privacy Policy of HLBVN as may be amended from time to time. Copies of the Privacy Policy of HLBVN are available upon request or from the HLBVN website.

Security Measures Adopted to protect the Information

We protect your information safely in a high security data centre, adhering to stringent security controls, measures and protocols to safeguard the privacy of your information. While we shall use our best efforts to ensure that the privacy of all Information is kept secure, please note that it is an accepted fact that no data transmission conducted over the Internet and/or through other electronic channels can be guaranteed to be wholly secure. As such, please ensure that your information is not accessible or disclosed to anyone. Further thereto, we shall neither be held responsible nor liable for any damages or losses which you may suffer, whether directly or indirectly, as a result of the said Information being stolen, tampered with, copied, abused, misused or otherwise violated. For further information on our security measures, please refer to our Security Statement below.

Security Statement

We in Hong Leong Bank Vietnam (“HLBVN”) will at all times use our best efforts to ensure that all information disclosed, shared, stored or used and any transactions performed by you through Hong Leong Connect (“digital banking website are kept secure, safe, private and confidential. For this purpose, we have put in place security measures and privacy protection control systems designed to ensure that the security, integrity, privacy and confidentiality of your information and transactions are not compromised.

Username and Password

To control access to our Hong Leong Connect digital banking services, every customer is required to input your Username and Password. The Username and Password are the access key to your financial information. To ensure the integrity of your Password, you are advised to do the following:

  • When choosing a Password, do not choose one that can be easily guessed by other person(s).

  • Avoid using personal information such as your name, birth date, telephone number or words listed in a standard dictionary.

  • Memorise your Password and do not write it down.

  • The Password should never be revealed nor made accessible to anyone. It should not be disclosed even when requested to do so by an authorised officer of HLBVN.

  • For your further protection, you are encouraged to change your Password from time to time.

  • If you have forgotten your Password, you may reset your Password online by reregistering your Hong Leong Connect services.

Activation Code

In order to register and access our Hong Leong Connect digital banking services for the first time, every customer is required to input an Activation Code. This 6-digit Activation Code together with your active Account Number and Passport Number/ID Number allows you to register for Hong Leong Connect and proceed to create your Username and Password.

  • The Activation Code can be requested via Call Center or any Branch/Transaction Office of HLBVN.

  • The Activation Code should not be written down, revealed nor made accessible to anyone. It should not be disclosed even when requested to do so by an authorised officer of HLBVN.

  • The Activation Code is valid for seven (7) days and can only be used once.

TAC (Transaction Authorisation Code)

For certain financial transactions, the customer is required to request for and input a Transaction Authorisation Code (“TAC”) in order to validate the transaction. The TAC may be requested online via Hong Leong Connect when you are conducting specific financial transaction. Each TAC is valid for a single transaction only and will expire after three (3) minutes. The TAC should not be revealed nor made accessible to anyone else. It should not be disclosed even when requested to do so by an authorised officer of HLBVN.

Data Privacy, Confidentiality and Integrity

To ensure data privacy, confidentiality and integrity, all information disclosed, shared, stored or used and any transactions performed by you through Hong Leong Connect digital banking website are

System Security and Monitoring

To provide a secured environment for Hong Leong Connect website, HLBVN adopts a combination of system security and monitoring measures:

  • Firewall systems, strong data encryption, anti-virus protection and round the clock security surveillance systems to detect and prevent any form of illegitimate activities on our network systems.

  • Automatic log out of Hong Leong Connect when there is no activity detected for a period of time.

  • Regular security reviews are conducted on our systems by our internal System Audit as well as external security experts.

  • Collaboration with major vendors/manufacturers to keep abreast of information security technology developments and implement where relevant.

Customer's Responsibilities

At HLBVN, we are constantly updating our security technology to protect your privacy and confidentiality, but we do not have control over the electronic devices used by you to access Hong Leong Connect or the mobile phone you use to receive your TAC or such other security codes, which HLBVN may issue from time to time.

Please exercise caution and be on the alert for suspicious email or phone call/SMS asking for your personal or banking account related information with the intention of carrying out internet theft and fraud. Never respond to any email or SMS with an internet URL link which further requires you to input online security credential data like Username, Password and TAC.

It is your responsibility to safeguard your online information and transactions by taking all reasonable measures which may include the following:

  • Do not share your information or provide any opportunities for anyone to gain access to your information through your personal electronic devices.

  • Do not click on internet links provided in email/SMS which directs you to a Hong Leong Connect website. Always manually type our URL address www.hongleongconnect.com.vn in your internet browser.

  • Always ensure that you are on a genuine Hong Leong Connect website by checking the secure protocol on current domain (https://) and SSL certificate (represented by a lock/key sign) besides the green address bar on your browser.

  • Always log out before visiting other Internet sites or once you have completed your transactions.

  • Always ensure that you have the necessary and appropriate security software and firewall installed at your computer, in particular if you are using a wireless internet connection.

  • Always update your internet browser when new versions are released because they often include new security features.

  • Check your internet browser for built-in safety features that you may or may not elect to use.

  • Always clear your internet cache after you log out from an online session.

Use of Personal Data

We collect your Data to provide you with the requested financial services or products, and to meet your financial needs and objectives.

In addition to the above, we may collaborate with our business partners to jointly develop products and services or launch marketing campaigns that may involve the sharing of your Data.

Your Data may be used or processed by us, or our service providers for the following purposes:

  • To establish a relationship between you and the Bank and/or companies related to or affiliated to us, our service providers and business partners;

  • To process applications for products and services;

  • To evaluate and monitor credit/financing worthiness;

  • To facilitate and assist you on withdrawals from Employees Provident Fund, in connection with any loan/financing application or investment with us;

  • For evaluation, due diligence and screening purposes;

  • For the provision of products and services to you, whether through face-to-face banking or through electronic means, including processing of receipts and payments, automatic teller machine;

  • To conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us;

  • To evaluate and monitor provision of products and services;

  • To respond to inquiries or complaints from you and for dispute resolution;

  • To administer offers, promotions;

  • For the research and development of products and services for customers use;

  • To allow us, our related and/or affiliated companies, service providers and business partners to promote their products and services;

  • For debt collection purposes;

  • For enforcement or defense of our rights and obligations of other parties to us and/or our affiliates;

  • To prevent fraud or detect crime or for the purpose of investigation;

  • For assessing, processing and investigating insurance risks and claims;

  • For deposit insurance purposes;

  • To enable a party to evaluate any actual or proposed assignment, participation, sub participation and/or novation of our rights and/or obligations;

  • To meet legal and regulatory requirements, which may include disclosure, notification and record retention requirements;

  • To maintain and protect our premises and all self-service terminals;

  • For audit and risk management;

  • For any proposed or actual merger, sale, transfer or proposed transfer of any part of our interests, assets, obligations, business and/or operations;

  • To conduct credit checks (including but not limited to upon any application of our loan/financing products and upon periodic or special review of the loan/financing which will normally take place once or more every year);

  • To fulfil the direction and/or to provide co-operation with any governmental authority and/or agencies of any country and/or jurisdiction;

  • For such other purposes as permitted by applicable law or with your consent;

  • For all other purposes incidental and associated with any of the above.

  • To use the Top up mobile number feature in the app, we added the device's permission to read a particular contact mobile number chosen by user. We will use that number to provide the mobile Top up service for user.

Photos and/or images in particular, may also be used for quality assurance purposes, detecting and deterring crime or suspicious, inappropriate or unauthorized use of our facilities, products, services and/or premises and conducting incident investigations.