Notice: Face authentication is now available on your HLB Con

Dear Valued Customers,

At Hong Leong Bank Vietnam (HLBVN), we deeply appreciate your ongoing trust and support.

We are pleased to announce that the facial biometric authentication feature for online transactions, as mandated by Decision 2345/QD-NHNN of the State Bank, is now available on the Hong Leong Bank Connect Digital Banking Application (“HLB Connect App”) . To access this feature in the HLB Connect App, please visit your nearest HLBVN branch to receive your PIN.

Facial biometric authentication will be required for any of the following online transactions:

• First transaction on the HLB Connect App.

• Prior to performing the transaction on a new device, different from the device used for your last transaction on the HLB Connect App.

• Online money transfers or payments exceeding 10 million VND per transaction, or a total exceeding 20 million VND in transactions per day.

You will need to bring your passport and proof of your right to reside in Vietnam with one of the following documents:         

i.   Documentary evidence that you are a foreign student

• Student pass / Student ID

• Letter of acceptance from an institute of learning

• Letter from the relevant embassies

• Letter of offer from the College / University concerned

• Student Visa issued by the Immigration Department

• Or other supporting documents that can satisfy that you are genuinely studying in Vietnam                          

ii.   Documentary evidence that you are genuinely employed in Vietnam:  

• Work permit / Residence Pass  

• Letter from employer

• Letter of acceptance / appointment from employer

• Letter from the relevant embassies or other supporting documents that can satisfy that you are genuinely employed in Vietnam.

iii. Any documents verifying your legal immigration into Vietnam

For further assistance, please contact the nearest HLBVN branch or Hotline at 1900633068 or email: ask@hlbvn.hongleong.com.

Yours sincerely,

Hong Leong Bank Vietnam Limited