Notice on Register biometric data according to Decision 2345 from July 1, 2024
To enhance customer protection in online transactions and comply with Decision 2345/QD-NHNN of the State Bank of Vietnam, Hong Leong Bank Vietnam ("Hong Leong Bank") is implementing biometric authentication measures for transactions (transfers & payments) that exceed the limit on the digital banking channel as regulated by the State Bank.
Starting from July 1, 2024, customers will need to add facial biometric authentication when performing the following transactions:
First transaction on HLB Connect online banking application
Online transfer/payment transactions of VND 10 million or more per transaction
Total online transfer/payment transactions of VND 20 million or more per day
You can just bring any of the documents below and our relationship managers will assist you. We urge you to come before July 1, 2024 to ensure the online fund transfers mentioned above will not be interrupted.
For now, you only need to prepare the following document you will need to produce when you authenticate yourself:
i. Documentary evidence that you are a foreign student
- Student pass / Student ID
- Letter of acceptance from the institute of learning
- Letter from the relevant embassies
- Letter of offer from the College / University concerned
- Student Visa issued by the Immigration Department
- Or other supporting documents that can satisfy that you are genuinely studying in Vietnam
ii. Documentary evidence that you are genuinely employed in Vietnam
- Work permit / Residence Pass
- Letter from employer
- Letter of acceptance / appointment from employer
- Letter from the relevant embassies or other supporting documents that can satisfy that you are genuinely employed in Vietnam.
Note:
Customers should only update biometric data from the Hong Leong Bank branch.
To avoid fraud risks, please do not update biometric data through any other websites or applications.
Hong Leong Bank will never ask you to provide OTP, passwords, card numbers, or security codes via phone or through any link.
Biometric authentication is very important and necessary to ensure your rights when using banking services. Hong Leong Bank is committed to keeping your information confidential and only using it for the purpose of performing transactions and using services at the bank.
If you need further information or assistance during the information update process, please contact the nearest Hong Leong Bank branch, call our Customer Service Hotline at 1900.633.068, or email ask@hlbvn.hongleong.com.
Yours sincerely,
Hong Leong Bank Vietnam Limited