Important Notice from Hong Leong Bank: CIC Credit Information Incident
Dear Valued Customer,
Regarding the credit information incident at the Credit Information Center (CIC), which was recently officially announced on the State Bank of Vietnam's (SBV) website, Hong Leong Bank would like to provide you with the following additional information.
The data reported by Hong Leong Bank Vietnam ("Hong Leong Bank") to the CIC complies with the credit information reporting regulations of the SBV. The following information is therefore completely CONFIDENTIAL within Hong Leong Bank's data systems and is NOT included in the data reported to the CIC:
Electronic banking login information, including username, password, and personal biometric data.
Data related to debit accounts and cards, including the 16-digit card number printed on the front of the card, savings accounts, account balances, savings passbooks, checking accounts, debit card numbers, security codes (CVV/CVC), and customer payment transaction history.
Hong Leong Bank utilizes a modern electronic banking system with security measures that meet international standards. Your assets and transactions with Hong Leong Bank are always protected and secure through multiple layers of authentication, such as biometric authentication, OTP, and Smart OTP.
The SBV has promptly directed the CIC to report on the incident and work closely with competent state authorities to verify and handle the situation, while ensuring the continuous and smooth operation of the CIC.
Hong Leong Bank advises customers to obtain information from official sources to avoid panic and being exploited by individuals or organizations unrelated to financial and banking activities. In this specific cybersecurity incident, malicious actors cannot directly steal assets but may use the leaked information to spread malware, build scam scenarios, and commit theft.
Therefore, you should always be vigilant against increasingly sophisticated forms of fraud and never install applications from unofficial sources or provide your OTP/Smart OTP codes to anyone.
Hong Leong Bank always prioritizes the safety and interests of you. We are committed to continuously enhancing our security measures to protect you from fraudulent activities.
If you suspect or detect any signs of fraud or hacking, please promptly contact Hong Leong bank via Hotline 1900633068 (24/7), or visit the nearest bank branch for assistance (during business hours).
Your sincerely,
Hong Leong Bank Vietnam